Follow the real workflow
Not the documented one. Including the exports, the reformatting, and the workarounds people stopped mentioning years ago.
guest@make-directory:~$ python ./capabilities/automations.py
make-directory:~/services/automation
Automation Development
We build automation and AI-assisted workflows that remove repetitive work, connect the tools you already use, and make operations easier to see, manage, and improve.
guest@make-directory:~$ ls ./what-we-handle
from idea to working system
What we review, plan, and build into the work.
Cost each manual step
Volume times effort times error rate. Some manual steps are not worth automating, and knowing which is most of the value.
Connect what you already own
Most operations already pay for tools that cannot talk to each other, which is why the spreadsheet in the middle exists.
Automate the repetition, keep the judgment
Rules and thresholds belong in code. Decisions with consequences belong with a person, with the system doing the preparation.
AI where it earns its place
Unstructured documents, extraction, classification. Deterministic code is cheaper to run and easier to trust for everything else.
Make it observable
What ran, what failed, and what needs attention. An automation nobody can see becomes the next thing nobody owns.
guest@make-directory:~$ cat ./outcomes.md
what this should clarify
The goal is a clear technical path with practical next steps.
Less manual copying between tools and spreadsheets
Clearer handoffs between sales, operations, support, and delivery
AI-assisted steps where they actually reduce effort
Integrations that respect the systems already in place
Dashboards and notifications that surface what needs attention
A practical automation map your team can understand
guest@make-directory:~$ cat ./related-paths.md
guest@make-directory:~$ mkdir ./solve-this
next step
Share what needs attention. We will recommend the right starting point.
Share the customer issue, internal workflow, current system, or launch goal. We will use that context to recommend an assessment, scoping sprint, implementation plan, or simpler next step.